Please submit general inquiries directly to
SmithSUPPORT@queensu.ca

If no representatives are available, feel free to email or call the Help Desk
1-866-622-2667 (8am-5pm)

Bomgar software allows a SSB Help Desk technician to view & control your computer remotely.

Clicking on a representative's name will prompt you to download and run a small program.

Doing so will send the selected representative an invitation to view your computer remotely.

Please choose Yes/Allow/Unblock to any security warning prompts related to this application.

Please be aware that both the Chat & Screen Sharing Session(s) may be recorded for quality assurance.